February 7, 2018

Responding to Reviews

by ATFC - Owner in Reputation Management

Responding to Reviews puts you at the top in customers’ minds! Harness the power of customer-lead marketing by responding quickly and briefly using these four steps.

Positive Reviews

Why respond to a positive reviews? It is 100% worth your time to talk to your raving fans! This is FREE word of mouth advertising. Here are four steps to make you a pro at responding to reviews.

  1. Say Thank you!
  2. Include your Business Name.
  3. Throw in a dash of Marketing.
  4. Invite the customer to spread the word or come back for another visit.

Negative Reviews

What about negative reviews? Should you respond and risk a public dispute, or just ignore the comments? It’s just one person anyway. Heck no! Replying shows customers feedback is important to your business.

  1. Apologize and Empathize.
  2. It’s ok to add a marketing message.
  3. Keep it short and simple.
  4. Provide an offline contact.

Ready.  Set.  GROW!

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