Social

Category: Social

Which Social Platform Should I Advertise On?

Social platforms provide advantages for marketers in comparison to traditional internet advertising, in that you can reach people with particular backgrounds and interests. You can also reach people who are highly engaged in the content they are viewing. There are many social platforms that you can advertise on, and each has its strengths and weaknesses. Here are some of the best:

Facebook

Facebook provides a means for businesses to create ads that display in either a user’s news feed or in other locations of the site. According to experts, “68 percent of US adults use Facebook, compared to just 28 percent for Instagram, which is the second most used social network by adults in the US. 96 percent of social marketers say the ROI for Facebook is greater than other social platforms.” So it’s definitely a great platform to reach potential consumers.

Additionally, Facebook’s ads are not only very targeted, but affordable, too. For example, starting at $5 you can boost your company’s posts to a far greater audience than what would generally see them. It is also effortless to create and manage the ads, which are typically approved quickly. Sometimes in a matter of seconds.

On the downside, advertising on the platform is highly competitive. So, to succeed you really need to know what grabs people’s attention on the site. You also need a clearly defined business goal that the ads will drive.

Instagram

Instagram is an excellent platform for businesses looking to connect with a younger and more dynamic user base, who are also more likely to engage branded posts than on other social platforms. Ads display directly in people’s feeds.

Regarding strengths, you can perform very detailed targeting on Instagram. You can target by interests, demographics, behaviors, and locations, and you can choose from 11 different campaign goals. It is also a very visual platform, so you can really show off your products and services. At the same time, you do not have to spend a lot of money creating your ads, as people actually expect to see visuals created by ordinary people.

Instagram, though, does have its drawbacks. Its audience is far smaller than Facebook, and if you want to reach older people, it is probably not your best choice. It is also not the best platform for wordy types of ads.

Twitter

Twitter offers a social platform that reaches hundreds of millions of active users every month, with ads displaying in people’s feeds, searches, timelines and even profiles. Like with most other social platforms, you can target your Twitters ads to a particular audience based on interests. There are also many different types of ads you can choose from.

However, Twitter ads are far from perfect. Their analytics are not as in-depth as other social platforms, and Twitter ads can be more easily missed because of the very nature of the platform. Tweets tend to go by very quickly, and Twitter users tend to spend only short amounts of time there.

Snapchat

Snapchat lets businesses display short video ads on their messaging platform, which like Instagram, is very popular with young people. The advantage of Snapchat ads is that they command greater attention than ads on other social platforms. Sometimes significantly more attention. Also, unlike on some other platforms, their video ads have the sound turned on by default.

The disadvantage of Snapchat ads is that they are short by their very nature. So you must be able to get out your message quickly. Also, users can skip the commercials, which leads to shorter viewing times than video ads on other platforms. Finally, ads display at the end of user videos, which is perhaps not the greatest way to engage users.

So, which social platform should you advertise on? The choice is really dependent on your audience and goals, and the type of ads you will produce. For more information on the kind of content to include in your social media posts, check out our other articles!

Facebook Business Recommendations are Here

Move over Ratings, Facebook Recommendations are here.  

Facebook announced that the way customers interact with local businesses is changing; including replacing star ratings and reviews with Recommendations. In this post, we’ll cover what the Facebook Recommendations update means for you.

Ratings are now recommendations

Facebook Recommendation Updates

Want to write a recommendation?

Ratings are now Recommendations! Here’s what you need to know about the change:

  • Recommendations will be posted directly to the business Page (in place of review/star ratings)

Facebook Recommendation

  • Legacy reviews are being changed to “Recommended” or “Not Recommended”
    • Legacy 1 and 2-star ratings are “Not Recommended”
    • Legacy 4 and 5-star ratings are “Recommended”
    • Legacy 3-star ratings show up as “Reviewed”
    • Legacy star ratings no longer appear in star format, but under “opinion” score

Facebook Recommendation Score

  • Updated to 25 minimum character count to promote leaving more detailed recommendations/reviews

Facebook Recommendation Example

  • Newsfeed Recommendations posted by your network will influence Recommendations to the business page
  • Recommendations can have a suite of tags and rich media (photos) attached to them

It’s obvious from these updates that Facebook is making an effort to give customers (and businesses) richer, more valuable recommendations on which to base their purchase decisions. More weight will be added to each recommendation with a minimum character count and rich media additions such as tags and photos.

What the Facebook Recommendation Updates Mean for Local Businesses

1. Businesses cultivate a consistent story about their brand

Facebook Recommendations will help build up a customer-generated brand story for businesses right on their Page. New detailed Recommendations of the business will give a better insight into what you can expect from that business based on other customers’ experiences. Before Recommendations, customers would talk about a business in private channels or status updates. A friend on Facebook would ask “Where’s a good place to get my windshield replaced?” and their network would reply with various businesses they recommended. In October 2016, Facebook added the first slice of Recommendations and users started to see them appear in their news feed when friends/family were looking for suggestions for local products/services.

Facebook Recommendations on Mobile

People were starting to talk about the best businesses in their area, sharing their suggestions and recommending local businesses to their friends on Facebook. But these conversations weren’t tied to the business’ online reputation (star rating) directly, and now they are. As of August 2018, Facebook Recommendations have replaced star ratings and reviews, which adds consistency to the social media platform. Tying in the idea of Recommendations from a user’s news feed to the same messaging on business pages allows for a consistent message to describe user feedback of a business on Facebook.

“People already use Recommendations to ask their communities where to go, what to eat, or where to shop. We’re making those Recommendations more prominent on [business] Pages.”

Facebook

2018 Recommendations Update

When a friend is looking for recommendations and you name drop a local business, your recommendation will be pulled to the company page. The conversations that customers are having online will have an effect on the businesses that are mentioned.

2. Improved reporting of spam & fraudulent Recommendations

Facebook is prioritizing the need to get rid of spam reviews and make it easier for businesses to report fraudulent business feedback. In addition, the minimum character requirements allow for reviews to be more personalized and limit the amount of one-click-one-star spamming that was seen on Facebook in the past.

3. Emerging business themes from Recommendation tags 

New tagging functionality will help provide an overview of service performance to local businesses. Adding sentiment tags or related keyword tags to Recommendations will allow themes to emerge from customer feedback. This makes it easier for businesses to find out what they are known for and identify trends.  

The New World of Digital Word-of-Mouth Marketing

Word-of-mouth marketing is still one of the most powerful ways to market a business, and Facebook has become this type of marketing’s new, trackable avenue. Businesses want people to talk about them with their friends, to share their good experiences, and to drive more traffic to their business. But they also want to track where their customers are coming from and who referred them to their business. In 2016, Facebook allowed people to ask their friends for Recommendations to find experiences from local consumers who have dealt with businesses in the area. Whether you’re asking your best friend for a good plumber, or getting that same answer over your Facebook news feed, it’s still word-of-mouth marketing. Now, Facebook is tying everything together by telling a consistent story around Recommendations. With this update, Facebook hopes to become the go-to destination for word-of-mouth marketing.

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Content courtesy Vendasta.